Respond to your letter

Use this service to:

respond to a letter
pay a Penalty Charge Notice
challenge a Penalty Charge Notice

This should take less than 5 minutes.

Are you on Universal Credit? Important information

Your Universal Credit exemption must have been valid when you claimed a free prescription or dental treatment.

You would have been entitled to free prescriptions and dental treatment if your earnings during your last assessment were:

£435 or less
£935 or less if your Universal Credit includes a payment for a child or you have limited capability for work or work-related activity

'Most recent assessment period' means the assessment period that ended immediately before the date you claimed free NHS prescriptions or dental treatment. It runs for a calendar month.

If you claim Universal Credit as a couple, the earnings limit applies to the joint income of you and your partner.

Check if you are currently entitled to help with your health costs.

Before you start

You will need your reference number. This can be found in the top left-hand corner of your letter.

To confirm your identity we will ask for details from your letter.

Have you lost your letter?

If you have lost your letter or don’t know your reference number you will need to telephone or email us.

For prescriptions

Call us on 0300 330 9291 (this call will be charged at a local rate)
Email us at nhsbsa.pecs@nhsbsa.nhs.uk

For dental treatment

Call us on 0300 330 1293 (this call will be charged at a local rate)
Email us at nhsbsa.decs@nhsbsa.nhs.uk

How we use your information

We use the information you provide to help us match your details. You can find out more about how we use your information.